Welcome to Music Industry Community ("MIC," "we," "us," or "our"), operated by West Village Technology Inc. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile applications, and related platform services (collectively, the "Platform"). It also explains your privacy rights and choices.
MIC is a platform designed to connect participants in the live entertainment ecosystem, including venues, artists, bands, managers, agents, talent buyers, and other industry professionals.
By using the Platform, you acknowledge that your information will be handled as described in this Privacy Policy.
This Privacy Policy applies to personal information we collect through:
This Privacy Policy does not apply to third-party websites, apps, or services that are not owned or controlled by MIC, even if they are linked through our Platform.
When you create an account, complete a profile, make a purchase, or interact with us, we may collect:
When you use the Platform, we may automatically collect:
We may receive information from:
We use your information to:
Because MIC is a networked platform, certain information may be visible to other users depending on how you use the Platform. For example:
You are responsible for the information you choose to post, upload, or share through the Platform.
To maintain a safe platform, we use automated systems to analyze content you submit:
Content flagged by automated systems may be reviewed by our human moderation team. Content that violates our Community Guidelines may be removed or restricted. You can appeal moderation decisions by contacting support.
We do not sell your personal information. We may share your information in these circumstances:
Profile, booking, and communication information is shared with other users as necessary to enable Platform features.
We use the following categories of service providers:
We may disclose information to comply with law, protect rights and safety, detect fraud, or enforce our policies.
Information may be transferred as part of a merger, acquisition, or sale of assets.
Payments and subscriptions are processed by Stripe. We do not store full payment card numbers. We receive limited billing information (payment status, plan, billing contact, transaction history) for account administration and fraud prevention.
Please review Stripe's Privacy Policy for details on how they handle your payment information.
We use cookies and similar technologies to:
Our public website uses the Meta (Facebook/Instagram) Pixel and the TikTok Pixel — advertising and measurement technologies that set their own cookies and share certain actions (such as page views, sign-ups, and subscriptions) with Meta and TikTok so we can measure the performance of our advertising and reach people who have visited MIC. You can limit this through your Meta and TikTok ad preferences and your browser or device privacy settings.
You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
We retain personal information for as long as reasonably necessary to:
If you request deletion of your account, we will delete or de-identify your personal information unless retention is required for legal compliance, security, fraud prevention, or other legitimate purposes.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These include encryption in transit (TLS), encryption at rest, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to:
To exercise your rights, contact us at privacy@musicindustrycommunity.com. You may also update account and profile information directly through your Account settings.
You can opt out of marketing emails using the unsubscribe link in those messages or by contacting us. Even if you opt out, we may still send transactional communications (account notifications, billing updates, booking notices, and security alerts).
If you opt in to receive text messages from MIC, we may use your mobile phone number to send SMS or MMS messages related to:
By providing your phone number and opting in, you consent to receive recurring automated text messages from Music Industry Community (West Village Technology Inc.) at the number provided. Consent is not a condition of any purchase or use of the Platform.
Message frequency varies based on your activity and preferences. You may receive up to 10 messages per month, though frequency may be higher during active booking periods or promotional campaigns.
You can opt out of SMS messages at any time by replying STOP to any message you receive from us, or by updating your notification preferences in your Account settings. After opting out, you may receive one final confirmation message. Opting out of SMS does not affect other communications (email, push notifications, or in-app messages).
For help with SMS, reply HELP to any message or contact us at support@musicindustrycommunity.com.
Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for charges from your carrier. SMS services may not be available on all carriers.
Your phone number is collected and used solely for the purposes described in this section and will not be shared with third parties for their own marketing purposes. Phone numbers may be shared with our SMS service provider (Mailchimp / Intuit) solely to deliver messages on our behalf.
If you access the Platform from outside the United States, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.
The Platform is intended for users aged 13 and older. Users between 13 and 18 must have parental or guardian consent. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to delete it. If you believe a minor has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. Material changes will be communicated via Platform notification or email. The "Last Updated" date at the top reflects the most recent revision.
Your continued use of the Platform after changes take effect constitutes acknowledgment of the updated terms, to the extent permitted by law.
If you have questions about this Privacy Policy or would like to submit a privacy request: